Covid 19 Information

  1. Can I still place an order?

At travelfoam.org we're still operating as usual and packages get delivered. We take all possible precautions to prevent any issues.

 

  1. Are delivery times affected?

It is likely that delays in deliveries may occur, depending on the operations of certain couriers that help us deliver your order to you. We will try our best to communicate if any changes that may affect your order in anyway. 

 

If you don’t receive your order after 30 working days, we’ll either refund you your shipping free, or 20% of your purchase if the purchase has no shipping fee charged.

 

If you don't receive your order after 45 working days, we'll either fully refund you or re-send a new package your way at our expense.

 

Our staff wear masks and gloves when processing your orders. All orders are sanitized and couriers are required to wear gloves and sanitize before pickup. Dispatch areas are also sanitized after each collection and we have added additional sanitizing services on top of our regular cleaning services.

 

Increased measures of personal care including distancing of staff, requirements to wash regularly and protective gear.

 

  1. Is it safe to receive orders?

The likelihood of an infected person contaminating commercial goods is very low. The risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature—having in mind all the precautions we're taking—is almost non-existent. The World Health Organization has also stated that receiving packages is safe.

 

  1. Is it possible to reduce contact with the driver when they deliver my order?

Yes. Delivery companies are expected to take extra measures to ensure safety for those receiving parcels, such as not requiring a signature upon delivery.

 

  1. Can I return my order?

Yes, you can return your order within 30 days. You can find more information here.

 

  1. Am I entitled to a refund if my order cannot be delivered to my address?

Yes. If you have been notified that your order will not be delivered to you due to certain restrictions, please get in touch with our Customer Service Team who will be more than happy to assist.